The research of SMEs' satisfaction and performance under government's assistance

• Main Authors: Huang, Yui-cheng, 黃宇正
• Other Authors: Tzong-Jer Liu
• Format: Others
• Language: zh-TW
• Published: 1997
• Online Access: http://ndltd.ncl.edu.tw/handle/95234831460458599017

碩士 === 東吳大學 === 企業管理學系 === 85 === Small and Medium Enterprises (SMEs) take really important parts in everycountry. To help SMEs is always one of the government's main policies. In Taiwan, the government spend a lot of budgets to assist SMEs. However, there is no reports or researches about the performance of this project. In this article, the author ask the CEOs of SMEs to appraise the project performance and their satisfaction. The samples consist of firms or cooperates assisted by government institution. The author use Questionnaire and Depth interview to get information. According to the research purpose and method, the author make several conclusions and suggestion: 1. The assisted SMEs are most the company in small size, and more than 80% are manufacturers. 2. More than half of the assisted SMEs take the short-term assistance but no deeply consulting. 3. Most of the samples consider this project positive, but the effects are not as good as they expect.4. The main causes of the gap between reality and expectation are "Consultants do not understand the industry enough," and "The period is not long enough." 5. Those SMEs that take "In-firm assistance" obviously are more satisfied and give more appreciation about assistance than those do not. 6. Capital size and industry type have effects on performance appraisal and satisfaction. 7. In information channel, most SMEs get information from one-direction channels (DM, friends' recommendation) not from two-direction channels (Network, Result exhibition).