| Summary: | 碩士 === 國立中山大學 === 企業管理研究所 === 84 === The objective of this study is to investigate how the
implementation of quality programs, namely, Total Quality
Management(TQM), ISO certification, National quality award,
affect the quality perceptions of manufacturers. The
conclusions of this study are presented as following: 1. The
quality perceptions between all producers show no significant
differences. 2. TQM is an effective tool to promote quality:
The pursuers of TQM is significantly better in winning prizes,
degree of satisfactory in utilizing quality control technique
and quality management. The pursuers of TQM relatively agree
that quality is everyone''s responsibility, pay more attention
to training and empowerment, and establishing cooperative
relationship with fewer suppliers. They hold positive attitude
toward ISO registration and relatively agree with ISO series is
a good quality system. 3. ISO registration will not result in
good quality by itself: Certified manufacturers do not perform
significant better in winning quality awards, satisfaction in
utilizing quality control technique and quality management. The
effect of ISO registration is inferior to the pursuing of TQM.
4. National Quality Award does make manufacturers more
aggressive in quality.
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