A Study of the Realtionship Between Self-Monitoring and Interpersonal Conflict-Bandling Styles

• Main Authors: Chang, Chun-Ming, 張春敏
• Other Authors: Peter Chen
• Format: Others
• Language: zh-TW
• Published: 1995
• Online Access: http://ndltd.ncl.edu.tw/handle/04076617193309870776

碩士 === 淡江大學 === 國際企業學系 === 83 === 　　Conflicts exist everywhere in our society. It is generally agreed by the organizational theorists that organizational conflicts should be managed rather than resolved to inhance individual, group, and systemwide effectiveness. The management of organizational conflicts involve the diagnosis and intervention in conflicts. It is important to measure the amount of conflicts experienced by organizational particpants, to explore the sources of such conflicts, and to examine the various conflicts-handling styles of participants since they are the essential steps in diagnozing and interventing conflicts. 　　Personality and demographic factors both play an important role in the initiation and resolution of conflict, especially in those occurring at organizational in terfaces. Our investigation here is designed to examine the impact of certain aspect of personality, self-monitoring, and demographic factors on the frequency with which specific persons experience conflicts at work with their peers, their perceptions concerning the causes of such conflicts, and their preferred modes of handling conflicts when they occurred. Besides, our investigation also used demographic factors as moderating variables to examine the various conflict-handling styles used by high, middle, and low self-monitors. 　　The survey was based on the staff of domestic and foreign banks in Taipei City. A total of 550 questionnairs were distributed and 272 of them were valid. The conclusions are as follow: (1)High self-monitors reported a higher frequency of conflicts with peers than middle and low self-monitors.(2)They rated five factors(poor use of criticism, disputes over power or influence, group membership, disputes over jurisdiction, competition over scarce resources) as more important causes of conflicts than the other two groups of self-monitors.(3)They also reported being more likely to handling coflicts through domination than middle and low self-monitors. In addition, middle self-monitors reported a higher likehood than low self-monitors of resolving conflicts through compromise.(4)Males reported they were susceptible to handle conflicts throuth domination. The older the staff is, the less they are likely to handle conflicts through cooperation.(5)Males of high seif-monitoring reported a greater likehood than males and females of middle or low self-monitoring in handling conflicts through domination. However, high self-monitors aging between 31 to 35 said they were more likely to handle conflicts through domination and also more likely than high self-monitors below 31. In addition, high self-monitors above 36 tended to handle conflicts through domination than low self-monitors belw 24, and also were likely than the other two groups above 31 years old.