A Research for ISO 9000 Implementation in Software Companies in Taiwan

• Main Authors: Chen, Juing Hseng, 陳俊賢
• Other Authors: Lin, Hsin Hui
• Format: Others
• Language: zh-TW
• Published: 1995
• Online Access: http://ndltd.ncl.edu.tw/handle/98068788846001596832

碩士 === 國立中山大學 === 資訊管理研究所 === 83 === Software companies in Taiwan have to improve productivity and software quality in order to survive in the competitive market. So, how to implement quality management and quality assurance become important issues. Since the beginning of ISO 9000 in 1987, many countries have adopted ISO as their national standards. In march 1990, our government promulgated the CNS 12680 series which is transformed directly from ISO 9000. So far, over three hundreds companies in Taiwan have passed the ISO 9000 certification. More than half of them belong to electronic, electrical, and computer hardware companies. However very few of them are software companies. Since the business environments and operation of software companies are quite different from manufacturing companies. So, this paper investigates the issues of ISO 9000 implementation in software companies. Implementation process model, and the difficulties during the implementation process are the major parts of this paper. This paper also provides some practical recommendations and procedures to help software companies to obtain ISO 9000 certification.