| Summary: | 碩士 === 國立臺灣科技大學 === 營建工程技術學系 === 81 === How does one assess the performance of an business operation﹖
For many years, it has heen quite a cont- roversial issue. Some
people think that the more obj- ective and specific the
performance criteria are the better is the assessment. On the
other hand, some other people think that there are many
important attributes of effective performance which cannot be
reflected in nor rated with figures; but base on subjective
judgeme- nt. Indeed, it is an argument between subjectiveness
and objectiveness. As for performance criteria, they can be
viewed in two aspects, i,e. output ratings and managerial
merits. Output ratings are criteria which can be quantified,
such as profitability, market share, rating among competitors,
grow rates (comparison agai- nst figures of the same period in
the previous year)... while managerial merits cannot be
quantified and cannot be used to measure the performance of an
business oper- ation. These are, for example, profit center,
budget , target of sale grow rate, staff turnover,effecti-
veness of organizational structure..... The first 3 chapters of
theis study will make an analysis on the characteristies of the
construction industry, operation environment, norms and
performance rating of local construction. The following 2
chapters will try to rationalize of an business operation in
order ng the performance of an business operation in order that
our construction industry can understand how it is performing
and how far it is still away from its optim- ization. The final
conclusion and recommendation will draw a conclusion basing on
the ways of appraising an busin- ess operation reviewed in this
study; and will make some general recommendations for the
reference of our locat participants in the construction
industry when making their operational decisions.
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