Ensuring Quality Consumer Service Encounters
<p> Counterproductive employee behaviors are inevitable, unpredictable, and widespread in the U.S. retail industry. The purpose of this multiple case study was to explore U.S. midlevel retail leadership strategies used to prevent and correct employee behaviors that sabotage quality service enc...
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| Language: | EN |
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Walden University
2018
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| Online Access: | http://pqdtopen.proquest.com/#viewpdf?dispub=10827921 |