Using Human-Centered Designs to Support PPC During the COVID-19 Crisis
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University of Cincinnati / OhioLINK
2021
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| Online Access: | http://rave.ohiolink.edu/etdc/view?acc_num=ucin1627660534806228 |
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ndltd-OhioLink-oai-etd.ohiolink.edu-ucin16276605348062282021-10-06T05:10:48Z Using Human-Centered Designs to Support PPC During the COVID-19 Crisis Mamlekar, Chitrali R. Speech Therapy human-centered designs usability testing patient-provider communication healthcare providers Due to COVID-19, communication between healthcare providers and patients is hampered by isolation requirements, use of personal protective equipment (PPE) and lack of access to patients’ family. To address this gap, a novel user-friendly, prototype of a mobile communication app, Talking About Living with COVID (TALC©) was developed using human-centered design principles. This dissertation employed a user-centered design approach to develop and test a prototype of a mobile-based communication app that is intended to promote effective communication between the healthcare providers and patients with communication challenges during COVID-19 pandemic and beyond. More specifically, this study aimed to answer two research questions: RQ1: What characteristics of the TALC© prototype do healthcare providers perceive as potentially helpful when interacting effectively with their patients with communication challenges? RQ2: On a well-established reference measure, such as the System Usability Scale (SUS), do healthcare providers rate TALC© as a potentially usable technology in their health setting? Usability was assessed using a think aloud method, where 17 healthcare providers described their interaction with the porotype followed by completion of a System Usability Scale (SUS) and Perceived Satisfaction and User Perceived Value scale. The median score for the SLP group was 77.5 (SUS1); the median score for the Non-SLP group was 92.5 (SUS2). On a 6-point Likert scale, eight participants (SLP= 2; Non SLP =6) indicated that they were “very satisfied” with the TALC© prototype, and nine participants (SLP= 5; Non SLP = 4) indicated that they were “moderately satisfied.” Qualitative data suggest the healthcare providers responded favorably to the prototype, with the majority commenting that the TALC© would be useful to support communication in their setting and has potential to alleviate communication challenges during—and beyond the COVID-19 pandemic. 2021-10-05 English text University of Cincinnati / OhioLINK http://rave.ohiolink.edu/etdc/view?acc_num=ucin1627660534806228 http://rave.ohiolink.edu/etdc/view?acc_num=ucin1627660534806228 restricted--full text unavailable until 2023-08-09 This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws. |
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NDLTD |
| language |
English |
| sources |
NDLTD |
| topic |
Speech Therapy human-centered designs usability testing patient-provider communication healthcare providers |
| spellingShingle |
Speech Therapy human-centered designs usability testing patient-provider communication healthcare providers Mamlekar, Chitrali R. Using Human-Centered Designs to Support PPC During the COVID-19 Crisis |
| author |
Mamlekar, Chitrali R. |
| author_facet |
Mamlekar, Chitrali R. |
| author_sort |
Mamlekar, Chitrali R. |
| title |
Using Human-Centered Designs to Support PPC During the COVID-19 Crisis |
| title_short |
Using Human-Centered Designs to Support PPC During the COVID-19 Crisis |
| title_full |
Using Human-Centered Designs to Support PPC During the COVID-19 Crisis |
| title_fullStr |
Using Human-Centered Designs to Support PPC During the COVID-19 Crisis |
| title_full_unstemmed |
Using Human-Centered Designs to Support PPC During the COVID-19 Crisis |
| title_sort |
using human-centered designs to support ppc during the covid-19 crisis |
| publisher |
University of Cincinnati / OhioLINK |
| publishDate |
2021 |
| url |
http://rave.ohiolink.edu/etdc/view?acc_num=ucin1627660534806228 |
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AT mamlekarchitralir usinghumancentereddesignstosupportppcduringthecovid19crisis |
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1719487321314689024 |