A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY

A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY

Bibliographic Details
Main Author: KELLEY, GEORGE
Language:English
Published: University of Cincinnati / OhioLINK 2007
Subjects:
Patient Schedules
Therapist Workload
Hospital Occupational Therapy Department
Hospital Physical Therapy Department
Medical Workflow Optimization
Access To Health Care
Online Access:http://rave.ohiolink.edu/etdc/view?acc_num=ucin1178052133
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spelling ndltd-OhioLink-oai-etd.ohiolink.edu-ucin11780521332021-08-03T06:11:40Z A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY KELLEY, GEORGE Patient Schedules Therapist Workload Hospital Occupational Therapy Department Hospital Physical Therapy Department Medical Workflow Optimization Access To Health Care The work introduces a new theoretical system designed to automate the scheduling of pediatric occupational therapy (OT) and physical therapy (PT) appointments across any number of regional service locations. The system automates the referral, evaluation, and treatment OT/PT careflow, and so scales the scheduling of appointments to the entire patient population at a time. The system selectively matches the patient's medical needs, the therapist's skillset, and the child patient's caretaker's weekday, time, and location appointment preferences. It uses multiple input channels operating under Separation Of Duties to gather decision-making intelligence, and a short-horizon, workload-balancing appointment request routing strategy to enqueue and roll-over appointment bookings. Five poll-sequenced and internally prioritized queues and the novel concept of softslots improve the odds of successfully booking a billable appointment. Simulations based on a case study showed that the new scheduling system improves patient access to care while it (a) preserves the therapist's discretion to change the patient's therapy plan based on the child's individual progress; (b) closely matches the patient's caretaker's appointment preferences and so reduces cancellations and no-shows; (c) improves the rate with which new patient referrals can be converted to billable evaluations and treatment plans; (d) more fairly and equitably distributes the patient caseload and paperwork among individual therapists; and (e) helps predict the smallest number of therapists needed at the hospital's main and multiple satellite locations. 2007-07-03 English text University of Cincinnati / OhioLINK http://rave.ohiolink.edu/etdc/view?acc_num=ucin1178052133 http://rave.ohiolink.edu/etdc/view?acc_num=ucin1178052133 unrestricted This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.
collection NDLTD
language English
sources NDLTD
topic Patient Schedules
Therapist Workload
Hospital Occupational Therapy Department
Hospital Physical Therapy Department
Medical Workflow Optimization
Access To Health Care
spellingShingle Patient Schedules
Therapist Workload
Hospital Occupational Therapy Department
Hospital Physical Therapy Department
Medical Workflow Optimization
Access To Health Care
KELLEY, GEORGE
A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY
author KELLEY, GEORGE
author_facet KELLEY, GEORGE
author_sort KELLEY, GEORGE
title A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY
title_short A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY
title_full A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY
title_fullStr A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY
title_full_unstemmed A PATIENT-CENTERED WORKFLOW AUTOMATION SYSTEM FOR OCCUPATIONAL AND PHYSICAL THERAPY
title_sort patient-centered workflow automation system for occupational and physical therapy
publisher University of Cincinnati / OhioLINK
publishDate 2007
url http://rave.ohiolink.edu/etdc/view?acc_num=ucin1178052133
work_keys_str_mv AT kelleygeorge apatientcenteredworkflowautomationsystemforoccupationalandphysicaltherapy
AT kelleygeorge patientcenteredworkflowautomationsystemforoccupationalandphysicaltherapy
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