An experimental investigation of the influences of superficial appearance cues and product knowledge on service provider evaluations of customers /

An experimental investigation of the influences of superficial appearance cues and product knowledge on service provider evaluations of customers /

Show other versions (1)

Bibliographic Details
Main Author:	Schaffer, Ralph Andrew
Language:	English
Published:	The Ohio State University / OhioLINK 2000
Subjects:	Business Administration
Online Access:	http://rave.ohiolink.edu/etdc/view?acc_num=osu1488196234910178

Similar Items

An experimental investigation of the influences of superficial appearance cues and product knowledge on service provider evaluations of customers
by: Schaffer, Ralph Andrew
Published: (2000)

An experimental investigation of the effects of multi-cue financial information display and task complexity on decision making /
by: Amer, Tarek S.
Published: (1989)

An experimental investigation of the effects of multi-cue financial information display and task complexity on decision making /
by: Amer, Tarek S.
Published: (1989)

Customers expectation and perception of the level of service provided by Autolab.
by: Velayudan, Selvan.
Published: (2011)

Mass customization configurations: An empirical investigation of manufacturing practices of customization /
by: Duray, Rebecca
Published: (1997)

The connectedness of price and quality cues in memory /
by: Showers, Linda Plimpton
Published: (1989)

Internationalization and customer satisfaction : A case study of a luxury knowledge-intensive soft service firm
by: Shepherd, Samantha, et al.
Published: (2019)

Retail In-store Design and Sensory Cues
by: Wu, Jingjing, et al.
Published: (2017)

Business-to-Business Marketing Perceptions| Customer Knowledge Management and Customer Engagement
by: Lomas, Lorraine Marzilli
Published: (2016)

An evaluation of professionalism of retail community pharmacists and quality of services provided to customers.
by: Kandhai, Maya.
Published: (2011)

An investigation of the relationships between service quality, customer satisfaction, perceived value and behavioural intentions
by: Tam, Jackie L. M.
Published: (2000)

Customer service, repurchase intentions, market orientation and firm performance in the channel /
by: Innis, Daniel E.
Published: (1991)

Customer service as an element of the marketing mix : the evaluation of a descriptive model of customer service /
by: Zinszer, Paul H.
Published: (1976)

The Effects of Employee Service Quality Provision and Customer Personality Traits on Customer Participation, Satisfaction, and Repurchase Intentions
by: John, Jeannie Denise
Published: (2003)

Customer expectations and management event schemata: Satisfaction, patronage and retail store service /
by: Stanforth, Nancy Jean Fadgen
Published: (1993)

The influence of spectator sports facilities on customer satisfaction and profitability /
by: Greenwell, T. Christopher
Published: (2001)

Service recovery in sport service contexts : an investigation of the veracity of the recovery paradox /
by: Lilienthal, Sonja K.
Published: (1997)

Urban Consolidation Centres : On Relationships between Customer Needs and Services in City Logistics
by: Johansson, Henrik
Published: (2018)

Improving customer services at the Department of Home Affairs.
by: Ndlovu, Simphiwe Emmanuel.
Published: (2011)

The Relationship Between Brand Experience and Customer Perceived Service Quality : Empirical Insights into the Experience-Seeking and Service-Oriented Economy
by: Meis, Michelle
Published: (2018)

Customer service of floriculture suppliers in the midwestern floral distribution channels : its relationship to retailer satisfaction and purchasing intention /
by: Prince, Thomas Leslie
Published: (1989)

The Relationship of Service Quality and Customer Satisfaction in the Airline Industry and the Moderating Effect of the Airline Type
by: Scheffler, Julia
Published: (2018)

Effects of Value-Added Service on Customer Retention : A case study on Telenor Bangladesh
by: Rahman, Sanjida Rifat, et al.
Published: (2020)

A CUSTOMERS SATISFACTION IN THE HVAC INDUSTRY A SERVICE STUDY IN A BUSINESS TO BUSINESS CONTEXT
by: Mashonova, Kristina, et al.
Published: (2019)

Mutual monitoring in a multi-period team setting : an experimental investigation /
by: Nikias, Anthony D.
Published: (2002)

Market competition and the incentive to invest in product cost information: An experimental investigation /
by: Gabriel, Elizabeth Ann
Published: (1993)

Consumer perceptions of services quality within the customer service centres at eThekweni Municipality.
by: Mhlongo, Belinda Bulelwa.
Published: (2012)

Just Culture Consulting, LLC| Cultural Competency Services for Healthcare Providers
by: Yeritsyan, Sargis
Published: (2018)

Circular business model – Access based car service : A Quantitative Study from customers´ perspective
by: Eltahan, Sam, et al.
Published: (2018)

Can I trust you? : A study on cues affecting source credibility of eWOM reviews
by: Mårtensson, Maria, et al.
Published: (2020)

Customer satisfaction of call centre service delivery in South Africa.
by: Bodri, Sonil.
Published: (2012)

Service quality enhances customer satisfaction.
by: Govender, Therashree.
Published: (2011)

Customer service in the women's apparel industry /
by: Stretch, Shirley Marie.
Published: (1982)

Deleterious effects of intermittent interruptions on the task performance of knowledge workers: A laboratory investigation.
by: Coraggio, Louis
Published: (1990)

An Integrative Model of Clients' Decision to Adopt an Application Service Provider
by: Yao, Yurong
Published: (2004)

The relation between dissatisfied customers and the motivation to engage in negative eWOM on a service organizations social community
by: Bennegren, Josephine, et al.
Published: (2017)

The Effect of Consistency of Price Promotion Cues on Retailer Credibility, Product Quality, Value of a Deal and Purchase Intentions
by: Makienko, Igor
Published: (2008)

The importance of management disciplines and entrepreneurial flair to SMME tourism service providers.
by: Ndlovu, Theresa.
Published: (2014)

Image and customer service tracking for the Jewel Bank with a focus on customer retention and acquisition.
by: Basopo, Jabula.
Published: (2011)

Factors Influencing Customers Satisfaction in Hospitality Industry: Fine Dining Restaurants
by: Ferdous, Monjurul Aziz, et al.
Published: (2021)