A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up

A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up

Bibliographic Details
Main Author: Uran, Korhan
Language:English
Published: Ohio University / OhioLINK 2019
Subjects:
Industrial Engineering
E-Retail
Start-Up
Multi-Criteria
Multi-Marketplace
Order Fulfillment
Math Modeling
Customer Order Scheduling Problem
Mixed Integer Programming
Online Access:http://rave.ohiolink.edu/etdc/view?acc_num=ohiou156569459660936
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spelling ndltd-OhioLink-oai-etd.ohiolink.edu-ohiou1565694596609362021-08-03T07:12:25Z A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up Uran, Korhan Industrial Engineering E-Retail Start-Up Multi-Criteria Multi-Marketplace Order Fulfillment Math Modeling Customer Order Scheduling Problem Mixed Integer Programming The issue considered in this research involves a customer order scheduling problem examined in the case of a retailer delivering orders for online sales that take place in multiple marketplaces. In this setting, the goal of the company is to gain market share, by attaining high levels of customer retention, by registering good buyer reviews to improve conversion rate and to improve search engine results pages performance. Therefore, the goal of the scheduler is to maximize overall customer satisfaction and effectiveness in multiple periods. Customer satisfaction is defined as a factor of number of orders delivered before their due date, the average tardiness of all orders and the maximum tardiness of orders in the system during a period, and how long an order stays in the system on average. The effectiveness is defined by overall costs that dictate the competitiveness of company prices. In the listing phase, to maximize market coverage, the retailer determines which marketplaces the products can be listed on with profit, under the constraints of promised delivery time, shipping cost and resale prices. The optimal supplier and courier are then determined for cost minimization. Under these predetermined conditions, orders are placed, and items arrive to the retailer, a math model searches for optimal schedule of shipments to maximize overall customer satisfaction with the end goal of increased future sales. The results are compared to a priority rule combination. 2019-09-23 English text Ohio University / OhioLINK http://rave.ohiolink.edu/etdc/view?acc_num=ohiou156569459660936 http://rave.ohiolink.edu/etdc/view?acc_num=ohiou156569459660936 unrestricted This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.
collection NDLTD
language English
sources NDLTD
topic Industrial Engineering
E-Retail
Start-Up
Multi-Criteria
Multi-Marketplace
Order Fulfillment
Math Modeling
Customer Order Scheduling Problem
Mixed Integer Programming
spellingShingle Industrial Engineering
E-Retail
Start-Up
Multi-Criteria
Multi-Marketplace
Order Fulfillment
Math Modeling
Customer Order Scheduling Problem
Mixed Integer Programming
Uran, Korhan
A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up
author Uran, Korhan
author_facet Uran, Korhan
author_sort Uran, Korhan
title A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up
title_short A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up
title_full A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up
title_fullStr A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up
title_full_unstemmed A Multi-Criteria Order Fulfillment Model for a Multi-Marketplace E-Retail Start-Up
title_sort multi-criteria order fulfillment model for a multi-marketplace e-retail start-up
publisher Ohio University / OhioLINK
publishDate 2019
url http://rave.ohiolink.edu/etdc/view?acc_num=ohiou156569459660936
work_keys_str_mv AT urankorhan amulticriteriaorderfulfillmentmodelforamultimarketplaceeretailstartup
AT urankorhan multicriteriaorderfulfillmentmodelforamultimarketplaceeretailstartup
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