How to Say I'm Sorry: A Study of the Veterans Administration Hospital Association's Apology and Disclosure Program

How to Say I'm Sorry: A Study of the Veterans Administration Hospital Association's Apology and Disclosure Program

Bibliographic Details
Main Author:	Carmack, Heather J.
Language:	English
Published:	Ohio University / OhioLINK 2008
Subjects:	Communication medical mistakes health communication apology patient safety
Online Access:	http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1209039528

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