A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC

A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC

Bibliographic Details
Main Author: Byrne, Daniel Scott, II
Language:English
Published: Miami University / OhioLINK 2001
Subjects:
Technical Communication
Technical Writer
Instructional Design
Training
Trainer
Information Development
Project Management
Online Access:http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580
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spelling ndltd-OhioLink-oai-etd.ohiolink.edu-miami10077375802021-08-03T05:38:54Z A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC Byrne, Daniel Scott, II Technical Communication Technical Writer Instructional Design Training Trainer Information Development Project Management In this report, I discuss my internship with Synchrony Communications. Synchrony is an eCRM (electronic Customer Relationship Management) software company dedicated to developing world-class, cutting-edge technology. As an intern in the Information Development department, my work focused on developing documentation and training for Synchrony’s eCRM software package. My projects deliverables included a user’s guide, training guide, and multiple project plans. The dates of my internship were July 2nd, 2000 to January 5th, 2001. Chapter One of this report describes Synchrony Communications and the software it produces. Chapter Two discusses my major project work. In Chapter Three, I discuss my work on developing a specific user guide. Chapter Four explains how I used the five-phase publications-development model in my work. Chapter Five covers my lessons learned. 2001-12-08 English text Miami University / OhioLINK http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580 http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580 unrestricted This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.
collection NDLTD
language English
sources NDLTD
topic Technical Communication
Technical Writer
Instructional Design
Training
Trainer
Information Development
Project Management
spellingShingle Technical Communication
Technical Writer
Instructional Design
Training
Trainer
Information Development
Project Management
Byrne, Daniel Scott, II
A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC
author Byrne, Daniel Scott, II
author_facet Byrne, Daniel Scott, II
author_sort Byrne, Daniel Scott, II
title A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC
title_short A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC
title_full A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC
title_fullStr A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC
title_full_unstemmed A Technical Communication Internship With An eCRM Software Company: Synchrony Communications, INC
title_sort technical communication internship with an ecrm software company: synchrony communications, inc
publisher Miami University / OhioLINK
publishDate 2001
url http://rave.ohiolink.edu/etdc/view?acc_num=miami1007737580
work_keys_str_mv AT byrnedanielscottii atechnicalcommunicationinternshipwithanecrmsoftwarecompanysynchronycommunicationsinc
AT byrnedanielscottii technicalcommunicationinternshipwithanecrmsoftwarecompanysynchronycommunicationsinc
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