SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS

SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS

Bibliographic Details
Main Author: Shoop, Jessica A.
Language:English
Published: Case Western Reserve University School of Graduate Studies / OhioLINK 2017
Subjects:
Business Administration
Information Systems
Information Technology
Management
Senior IT Leaders
Leadership Effectiveness
Credibility
Domain Knowledge
Leader Knowledge
Knowledge Mechanisms
Scale Development
Multi-dimensional Scale Validity
Mixed Methods
Online Access:http://rave.ohiolink.edu/etdc/view?acc_num=case1491489274525242
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spelling ndltd-OhioLink-oai-etd.ohiolink.edu-case14914892745252422021-08-03T07:01:21Z SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS Shoop, Jessica A. Business Administration Information Systems Information Technology Management Senior IT Leaders Leadership Effectiveness Credibility Domain Knowledge Leader Knowledge Knowledge Mechanisms Scale Development Multi-dimensional Scale Validity Mixed Methods This dissertation explains leader effectiveness in the context of the senior information technology (IT) leader who plays a pivotal role in the execution and delivery of corporate IT services. Considered leaders of leaders, senior IT leaders typically report to the Chief Information Officer (CIO). Using a sequential three-phase mixed methods study the thesis makes four contributions; (1) through qualitative inquiry shows that effective senior IT leaders maintain a balance of domain knowledge and emotional and social aptitudes; (2) develops and validates a four-dimensional scale to measure the level of IT leader domain knowledge; (3) demonstrates nomological and predictive validity of the scale and evaluates the impact of IT leader domain knowledge in solving managerial problems and brokering knowledge to others; (4) the studies combine to a build cohesive argument that leadership credibility wherein technical domain knowledge forms the other component is a critical antecedent for leadership effectiveness. The validation is founded on a sample of 104 senior IT leaders and 490 IT leader subordinates within a global IT service firm. Overall, our findings suggest that the so far neglected effect of IT domain knowledge forms not only an important but vital component influencing overall senior IT leader effectiveness. This has consequences for both established theories of leader credibility and leader effectiveness in highly specialized technical domains. Practically the study underscores the importance of hiring and maintaining senior IT leaders with strong technical credentials. 2017-06-05 English text Case Western Reserve University School of Graduate Studies / OhioLINK http://rave.ohiolink.edu/etdc/view?acc_num=case1491489274525242 http://rave.ohiolink.edu/etdc/view?acc_num=case1491489274525242 unrestricted This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.
collection NDLTD
language English
sources NDLTD
topic Business Administration
Information Systems
Information Technology
Management
Senior IT Leaders
Leadership Effectiveness
Credibility
Domain Knowledge
Leader Knowledge
Knowledge Mechanisms
Scale Development
Multi-dimensional Scale Validity
Mixed Methods
spellingShingle Business Administration
Information Systems
Information Technology
Management
Senior IT Leaders
Leadership Effectiveness
Credibility
Domain Knowledge
Leader Knowledge
Knowledge Mechanisms
Scale Development
Multi-dimensional Scale Validity
Mixed Methods
Shoop, Jessica A.
SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS
author Shoop, Jessica A.
author_facet Shoop, Jessica A.
author_sort Shoop, Jessica A.
title SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS
title_short SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS
title_full SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS
title_fullStr SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS
title_full_unstemmed SENIOR INFORMATION TECHNOLOGY (IT) LEADER CREDIBILITY: KNOWLEDGE SCALE, MEDIATING KNOWLEDGE MECHANISMS, AND EFFECTIVENESS
title_sort senior information technology (it) leader credibility: knowledge scale, mediating knowledge mechanisms, and effectiveness
publisher Case Western Reserve University School of Graduate Studies / OhioLINK
publishDate 2017
url http://rave.ohiolink.edu/etdc/view?acc_num=case1491489274525242
work_keys_str_mv AT shoopjessicaa seniorinformationtechnologyitleadercredibilityknowledgescalemediatingknowledgemechanismsandeffectiveness
_version_ 1719451767507255296

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