Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach

Bibliographic Details
Main Author:	Olson, Branka V.
Language:	English
Published:	Case Western Reserve University School of Graduate Studies / OhioLINK 2016
Subjects:	Architecture Design Experimental Psychology Interior Design Organizational Behavior assimilative coherence design problem definition integral workplace worker centered design
Online Access:	http://rave.ohiolink.edu/etdc/view?acc_num=case1459278058

id	ndltd-OhioLink-oai-etd.ohiolink.edu-case1459278058
record_format	oai_dc
spelling	ndltd-OhioLink-oai-etd.ohiolink.edu-case14592780582021-08-03T06:35:05Z Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach Olson, Branka V. Architecture Design Experimental Psychology Interior Design Organizational Behavior assimilative coherence design problem definition integral workplace worker centered design The built environment can have a significant positive (or negative) effect on our work experience. At an individual level, we intuitively understand the effects of the physical space, but when we try to demonstrate the sources and types of effects, we are often unable to do so. This lack of evidence creates a divergence of opinion between management, workforce, and design professionals as to the value that workspace design adds to organizational success and why organizational leadership should invest in more mindful design of knowledge work environments.To address this problem of practice, an exploratory, multi-method series of three studies was conducted. The first study is qualitative in nature and explores how knowledge work organizations and design teams develop workspace design projects. The results reveal a divergence of vision, values, and vernacular amongst the actors in the initial design criteria-setting phase that obscures a unified problem definition resulting in disparate perceptions of workspace success. It also reveals that workers are not directly engaged in the process of determining the problem definition and design criteria. The second study evaluates workers’ perceived satisfaction with components of their workspace as predictors of their emotional and behavioral response to work. This quantitative study measures workers’ cognitive assessment of satisfaction with the components of their workspace and facilities and tests their predictive value on worker job engagement, job satisfaction and performance. The results demonstrate that workers’ satisfaction with components of the work environment do not predict the effects on the emotional states of workers. Thus, the study uncovers deeper issues involved in determining the effects of workspace on emotional and behavioral outcomes. A third study assesses the workers’ affective experience of the integral work environment on their emotional response to work. The results indicate an overwhelming effect of the experiential workplace on the emotional response of workers, including engagement. This set of three studies points towards a new paradigm for the methodology of workplace design project delivery by placing emphasis on the worker holistic, integral experience of the workplace. A new, emergent process model is proposed, which is worker centered, that establishes a clear relationship between the physical work environment and organizational performance outcomes. 2016-06-01 English text Case Western Reserve University School of Graduate Studies / OhioLINK http://rave.ohiolink.edu/etdc/view?acc_num=case1459278058 http://rave.ohiolink.edu/etdc/view?acc_num=case1459278058 unrestricted This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.
collection	NDLTD
language	English
sources	NDLTD
topic	Architecture Design Experimental Psychology Interior Design Organizational Behavior assimilative coherence design problem definition integral workplace worker centered design
spellingShingle	Architecture Design Experimental Psychology Interior Design Organizational Behavior assimilative coherence design problem definition integral workplace worker centered design Olson, Branka V. Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach
author	Olson, Branka V.
author_facet	Olson, Branka V.
author_sort	Olson, Branka V.
title	Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach
title_short	Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach
title_full	Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach
title_fullStr	Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach
title_full_unstemmed	Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach
title_sort	experiential workplace design for knowledge work organizations: a worker centered approach
publisher	Case Western Reserve University School of Graduate Studies / OhioLINK
publishDate	2016
url	http://rave.ohiolink.edu/etdc/view?acc_num=case1459278058
work_keys_str_mv	AT olsonbrankav experientialworkplacedesignforknowledgeworkorganizationsaworkercenteredapproach
_version_	1719439522645671936

Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach

Similar Items