Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence

Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence

Bibliographic Details
Main Author: Leung, Grace A.
Language:English
Published: University of Akron / OhioLINK 2008
Subjects:
Psychology
emotional intelligence
emotional labor
Online Access:http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945
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spelling ndltd-OhioLink-oai-etd.ohiolink.edu-akron12175159452021-08-03T05:25:36Z Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence Leung, Grace A. Psychology emotional intelligence emotional labor This empirical study proposed and tested theoretical links between emotional intelligence (EI) and emotional labor constructs (i.e., display rules, emotional labor strategies), thus expending past work on relationships between individual differences and emotional labor. Three emotional labor strategies (surface acting, deep acting, and naturally-felt emotions) were expected to mediate potential effects of EI on two outcomes of emotional exhaustion and perceived authenticity. Data were collected from 74 working students at the University of Akron who held part-time or full time jobs, and their supervisors. Employees completed measures of EI, display rules, emotional labor strategies, and emotional exhaustion. Their supervisors completed display rule measures and also rated the authenticity of the employees’ emotional displays. Results suggested significant relationships of emotional labor strategies with emotional exhaustion and perceived authenticity, but found minimal support for relationships between EI dimensions and either emotional labor strategies or the two outcome variables. 2008-09-02 English text University of Akron / OhioLINK http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945 http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945 unrestricted This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.
collection NDLTD
language English
sources NDLTD
topic Psychology
emotional intelligence
emotional labor
spellingShingle Psychology
emotional intelligence
emotional labor
Leung, Grace A.
Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence
author Leung, Grace A.
author_facet Leung, Grace A.
author_sort Leung, Grace A.
title Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence
title_short Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence
title_full Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence
title_fullStr Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence
title_full_unstemmed Examining the Relationship of Emotional Labor with an Ability-Based Conceptualization of Emotional Intelligence
title_sort examining the relationship of emotional labor with an ability-based conceptualization of emotional intelligence
publisher University of Akron / OhioLINK
publishDate 2008
url http://rave.ohiolink.edu/etdc/view?acc_num=akron1217515945
work_keys_str_mv AT leunggracea examiningtherelationshipofemotionallaborwithanabilitybasedconceptualizationofemotionalintelligence
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