| Summary: | The telecommunication industry is dominating the world. Most recently there have been
technological advancements made in mobile telecommunication. There are currently a few
telecommunication organizations in South Africa. These organizations each have their own unique
approach to service delivery. The strong competitive nature of the telecommunication industry is
taking telecommunications in South Africa to greater heights. All these advancements necessitate the
need for better security and controls of the telecommunications networks. RICA legislation was
brought into effect to accomplish just this. The research focuses on the contingent use of systems
development methodologies in the telecommunication industry in South Africa.
The study determines how these telecommunication organizations choose a systems development
methodology when developing systems. This study looks at how these organizations are currently
implementing system development methodologies to keep up with the changes and competition
within the industry. An interpretive approach was used to conduct the research. Four of the leading
telecommunication organizations in South Africa were studied by using case studies. Each case study
focused on a single telecommunication organization to gain in depth data regarding the use of systems
development methodologies. The case studies were conducted by using structured interviews to gain
data from multiple sources within the organizations. The data was analyzed using ATLAS.ti and a
cross case analysis was done to answer the research questions. The results indicate that there is a
contingent use of systems development methodologies within telecommunication organizations. The
telecommunication organizations each use criteria to determine which systems development
methodology to use. The results of the study indicate that there are different levels of contingency,
and it examines how this is accomplished by each organization individually. Each of the
organizations has a unique approach when selecting systems development methodologies. The
systems development methodologies that are used by the telecommunication organizations are also
tailored in some cases. === Thesis (M.Sc. (Computer Science))--North-West University, Potchefstroom Campus, 2011.
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