An analytical framework for monitoring and optimizing bank branch network efficiency / E.H. Smith
Financial institutions make use of a variety of delivery channels for servicing their customers. The primary channel utilised as a means of acquiring new customers and increasing market share is through the retail branch network. The 1990s saw the Internet explosion and with it a threat to branches....
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| Language: | en |
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North-West University
2012
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| Online Access: | http://hdl.handle.net/10394/5029 |