Student departure: analyzing the customer service experience, commitment to the institution, and overall satisfaction as predictors : a study at the University of Northern Colorado.
As an organization, public higher education is going through a significant paradigm shift. There is more focus on the institutions collective productivity in an effort to increase student persistence and retention, and overall graduation rates. The value added nature of higher education continues to...
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| Online Access: | http://hdl.handle.net/2047/D20193673 |