Retail manager decision-making during crisis

• Online Access: http://hdl.handle.net/2047/D20382043

The study explored the experiences of 5 retail managers in the United States, who faced a crisis in the workplace. Using crisis decision theory, analysis was conducted to understand how they assessed severity, determined response options, and evaluated response options. Key findings include the importance of organizational communication, the value of resource accumulation for determining response options, and the extended duration of crisis due to the secondary trauma managers had to deal with. Implications for future research include better understanding the experiences of female retail managers who make decisions during crisis--Author's abstract