effects of team training utilizing simulation and mindfulness on colleague engagement and patient satisfaction in the healthcare setting

• Online Access: http://hdl.handle.net/2047/D20316514

Patient satisfaction has become a salient factor for healthcare institutions since it became part of the value-based purchasing metric that the Center for Medicare Services (CMS) uses to calculate reimbursement penalties. Employee engagement of healthcare providers with their work can contribute to the experience that patients have with their providers by creating either a positive or negative environment. Team training has been observed to have a positive effect on colleague engagement and mindfulness traits of providers has bumped the needle up on patient satisfaction. This mixed methods study examined the effect that training a provider and their support team, using role-play simulation based on the TeamSTEPPS platform and mindfulness exercises as a training intervention, has on colleague engagement and patient satisfaction, as measured by Utrecht Work Engagement Scale (UWES) and provider CAHPS scores respectively, utilizing a pre-test/post-test methodology. Qualitative data was collected in a 60 minute 3 week post-intervention follow-up as well as a post-intervention survey.