Improving customer service contact root-cause analysis

Improving customer service contact root-cause analysis

Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering; in conjunction with the Leaders for Manufacturing Program at MIT, 2009. === Includes bibliographical references (p. 50). === When a...

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Bibliographic Details
Main Author: Elliott, Grant Stephen
Other Authors: Sanjay Sarma and Stephen C. Graves.
Format: Others
Language:English
Published: Massachusetts Institute of Technology 2009
Subjects:
Sloan School of Management.
Mechanical Engineering.
Leaders for Manufacturing Program.
Online Access:http://hdl.handle.net/1721.1/50095

Internet

http://hdl.handle.net/1721.1/50095

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