A Qualitative Model Of The Critical Success Factors For The Effectiveness Of Information Systems Outsourcing

• Main Author: Ucar, Erkan
• Other Authors: Bilgen, Semih
• Format: Others
• Language: Eng
• Published: METU 2012
• Subjects: QA Computer Software 76.75-76.765; information systems outsourcing qualitative research effectiveness critical success factors
• Online Access: http://etd.lib.metu.edu.tr/upload/12614946/index.pdf

The objective of this research is to construct a model of the critical success factors for the effectiveness of Information Systems (IS) outsourcing. &ldquo === Lack of in-house expertise&rdquo === and &ldquo === cost effectiveness&rdquo === are the widely accepted major factors of motivation for IS outsourcing. Although various decision models and analytical frameworks have been proposed before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engagement (a-priori), an effectiveness model will be an a-posteriori guide which will enable the clients to measure their outsourcing performance and re-evaluate their business and management strategies. This thesis examines the critical success factors for outsourcing effectiveness through qualitative research conducted with multiple case studies for information systems developed for public and private clients. A conceptual model consisting of various hypotheses is constructed and qualitatively evaluated.