Implementing total quality management in Canadian health care : an empirical investigation
Develops a model of TQM implementation based on theoretical formulations and empirical findings derived from the quality experiences of a Canadian hospital.
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| Format: | Others |
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1995
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| Online Access: | http://spectrum.library.concordia.ca/3454/1/MM05113.pdf Kaltsounakis, Zafiro <http://spectrum.library.concordia.ca/view/creators/Kaltsounakis=3AZafiro=3A=3A.html> (1995) Implementing total quality management in Canadian health care : an empirical investigation. Masters thesis, Concordia University. |
| Summary: | Develops a model of TQM implementation based on theoretical formulations and empirical findings derived from the quality experiences of a Canadian hospital. |
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