The Paradox of Socially Organized Nursing Care Work

As contemporary health care organizations struggle to control costs, yet deliver quality patient-centred care, the concept of care becomes socially transformed through the use of quality improvement models (i.e., Lean methodology) and quality assurance documentation. This research investigates how n...

Full description

Bibliographic Details
Main Author:	Quinlan, Shelley
Other Authors:	Jackson, Nancy
Language:	en_ca
Published:	2012
Subjects:	institutional ethnography care work nurses emotional labour adult education organizational development 0569 0516 0703
Online Access:	http://hdl.handle.net/1807/33673

id	ndltd-LACETR-oai-collectionscanada.gc.ca-OTU.1807-33673
record_format	oai_dc
spelling	ndltd-LACETR-oai-collectionscanada.gc.ca-OTU.1807-336732014-03-05T03:43:10ZThe Paradox of Socially Organized Nursing Care WorkQuinlan, Shelleyinstitutional ethnographycare worknursesemotional labouradult educationorganizational development056905160703As contemporary health care organizations struggle to control costs, yet deliver quality patient-centred care, the concept of care becomes socially transformed through the use of quality improvement models (i.e., Lean methodology) and quality assurance documentation. This research investigates how nurses’ care work is socially organized in a system that defines care through quality management practices. I use Dorothy E. Smith’s Institutional Ethnography as a feminist mode of inquiry and as a guiding framework for my interviews with nurse participants as I explore the complex social relations within the health care system from the vantage point of nurses undertaking care work. I argue that the social reorganization of care work has affected the emotional lives of nurses as they try to balance actual patient-centred care with their reporting obligations under quality management.Jackson, Nancy2012-112012-11-29T16:44:08ZNO_RESTRICTION2012-11-29T16:44:08Z2012-11-29Thesishttp://hdl.handle.net/1807/33673en_ca
collection	NDLTD
language	en_ca
sources	NDLTD
topic	institutional ethnography care work nurses emotional labour adult education organizational development 0569 0516 0703
spellingShingle	institutional ethnography care work nurses emotional labour adult education organizational development 0569 0516 0703 Quinlan, Shelley The Paradox of Socially Organized Nursing Care Work
description	As contemporary health care organizations struggle to control costs, yet deliver quality patient-centred care, the concept of care becomes socially transformed through the use of quality improvement models (i.e., Lean methodology) and quality assurance documentation. This research investigates how nurses’ care work is socially organized in a system that defines care through quality management practices. I use Dorothy E. Smith’s Institutional Ethnography as a feminist mode of inquiry and as a guiding framework for my interviews with nurse participants as I explore the complex social relations within the health care system from the vantage point of nurses undertaking care work. I argue that the social reorganization of care work has affected the emotional lives of nurses as they try to balance actual patient-centred care with their reporting obligations under quality management.
author2	Jackson, Nancy
author_facet	Jackson, Nancy Quinlan, Shelley
author	Quinlan, Shelley
author_sort	Quinlan, Shelley
title	The Paradox of Socially Organized Nursing Care Work
title_short	The Paradox of Socially Organized Nursing Care Work
title_full	The Paradox of Socially Organized Nursing Care Work
title_fullStr	The Paradox of Socially Organized Nursing Care Work
title_full_unstemmed	The Paradox of Socially Organized Nursing Care Work
title_sort	paradox of socially organized nursing care work
publishDate	2012
url	http://hdl.handle.net/1807/33673
work_keys_str_mv	AT quinlanshelley theparadoxofsociallyorganizednursingcarework AT quinlanshelley paradoxofsociallyorganizednursingcarework
_version_	1716648915935166464

The Paradox of Socially Organized Nursing Care Work

Similar Items