Challenging the myths and assumptions : intensive case managers’ experiences

• Main Author: Hamilton, Heather
• Language: English
• Published: 2009
• Online Access: http://hdl.handle.net/2429/6447

Although there has been much research on intensive case management, little of it has focused on the intensive case managers themselves. Many assumptions exist about their experiences; however, these have not been adequately explored. A qualitative study was conducted to explore the experiences of intensive case managers. In-depth interviews were conducted with each intensive case manager and the interviews were analyzed. Four main findings emerged from the study; the participants have a specific set of beliefs that guide the way they interact with clients; the participants identify themselves as having a different set of goals than traditional mental health services; these differences can conflict with the goals of the larger mental health system; and the intensive case management team plays an important role in the day-to-day functioning of the team. The findings of this study provide insight into the experiences of the intensive case managers and have important implications for future planning of intensive case management teams and for intensive case managers themselves.