Análise da aplicação dos padrões TMN no gerenciamento de sistemas de CRM.

Análise da aplicação dos padrões TMN no gerenciamento de sistemas de CRM.

Embora a tecnologia da informação (TI) venha sendo utilizada em aplicações de negócios desde a década de 60, foi só a partir do final da década de 80 que essas tecnologias transformaram-se em elementos essenciais para corporações de qualquer porte. Dessa forma, o perfil dos usuários de TI deixou...

Full description

Bibliographic Details
Main Author:	Sandro Antônio Vicente
Other Authors:	Moacyr Martucci Junior
Language:	Portuguese
Published:	Universidade de São Paulo 2003
Subjects:	CRM (Customer Relationship Management) sistemas abertos sistemas distribuídos TMN (Telecommunication Management Network) distributed systems open systems TMN (Telecommunication Management Architecture)
Online Access:	http://www.teses.usp.br/teses/disponiveis/3/3141/tde-13112003-234029/

Similar Items

Análise da aplicação dos padrões TMN no gerenciamento de sistemas de CRM.
by: Vicente, Sandro Antônio
Published: (2003)

ANALYSIS OF PROBLEMS OF IMPLEMENTING A CRM SYSTEM IN A COMPANY
by: Olga GOREMICHINA
Published: (2018-07-01)

Handelsbankens användande av CRM -Är det lönsamt?
by: Salman Kanbar, Ahmad
Published: (2012)

Customer Relationship Management : Vad är de bakomliggande faktorerna till att olika företag misslyckas med CRM-implementering?
by: Serar, Asia, et al.
Published: (2013)

APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DENGAN METODE FRAMEWORK OF DYNAMIC CRM
by: Rully Mujiastuti, et al.
Published: (2014-01-01)

Research model for measuring the impact of customer relationship management (CRM) on performance indicators
by: Vicente Guerola-Navarro, et al.
Published: (2021-01-01)

Customer-Relationship-Management-Systeme unter Nutzung mobiler Endgeräte
Published: (2008)

Amalgamation of Customer Relationship Management and Data Analytics in Different Business Sectors—A Systematic Literature Review
by: Lewlisa Saha, et al.
Published: (2021-05-01)

A Communication Based Perspective on Customer Relationship Management (CRM) Success
by: Zablah, Alex Ricardo
Published: (2006)

Customer Relationship Management (CRM) dan Nilai Pelanggan terhadap Loyalitas Pelanggan
by: Budiman Budiman, et al.
Published: (2010-09-01)

CRM-En fallstudie av Nordea Private Banking
by: Johansson, David, et al.
Published: (2013)

Identifying the Dominant Perspective on Customer Relationship Management in the Last Decade 2000 – 2010
by: Ayca KANGAL
Published: (2012-12-01)

The Impact of CRM System Use on Companies’ Customer Understanding: The Case of the Russian Ophthalmology Market
by: Denis Klimanov, et al.
Published: (2015-06-01)

Evaluasi Customer Relationship Management pada Supermarket Hero di Jakarta Timur
by: S. Liawatimena, et al.
Published: (2002-09-01)

How Implementation of E-CRM May Enhance an Organization’s Internal and External Success
by: B. Kheyri, et al.
Published: (2012-09-01)

Hubungan Media Customer Relationship Management Dengan Kepuasan Pelanggan pada Hotel Istana Nelayan
by: Chandra Wibowo Widhianto, et al.
Published: (2003-03-01)

An Analysis of ERP and CRM System Implementations in Poland between 2013 and 2016
by: Bartosz Wachnik
Published: (2017-02-01)

Customer relationship management as business strategy appliance: Theoretical and practical dimensions
by: Rima Tamošiūnienė, et al.
Published: (2007-03-01)

The Seven Public-Government Relationship Typlogies: Apply CRM in United Arab Emirates (UAE) Government
by: Al Dhabbah, Muna
Published: (2017)

Faktorer som påverkar kunders relation till ICA
by: Lundgren, Emilie, et al.
Published: (2013)

The importance of implementing CRM concept in the banking sector
by: Marinković Vladimir
Published: (2015-01-01)

Indicadores tecnológicos e organizacionais do Customer Relationship Management (CRM): relação entre firma desenvolvedora, firma usuária e preceitos teóricos
by: Flávio Régio Brambilla, et al.

CRM performances accented with the implementation of e-commerce technology
by: Isaković Ines
Published: (2013-01-01)

Hur används CRM i ishockeyklubben VIK Hockey vars organisation definieras som en hybridorganisation : Hur används CRM i en hybridorganisation?
by: Enlund, Sebastian, et al.
Published: (2013)

Mind the Gap: Exploring the Links between the Expectations of Relationship Marketing and the Reality of Electronic-CRM
by: Doherty, Neil F., et al.
Published: (2008)

Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger
by: Oeschger, Jan Adriaan
Published: (2014)

Enhancing the sustainability through customer relationship management as a solution to the sustainability of the independent short-term insurance broker / Jan Adriaan Oeschger
by: Oeschger, Jan Adriaan
Published: (2014)

PEMBUATAN MODEL CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DINAS KESEHATAN DIY MENGGUNAKAN METODE COBIT 4.1 DENGAN DOMAIN DELIVERY AND SUPPORT (DS)
by: Ali Tarmuji, et al.
Published: (2015-07-01)

An investigation on relationship between CRM and organizational learning through knowledge management: A case study of Tehran travel agency
by: Mirza Hasan Hosseini, et al.
Published: (2013-03-01)

CRM implementering : Vilka förutsättningar krävs för att lyckas
by: Ryman, Lukas, et al.
Published: (2012)

Transitioning to a new Customer Relationship Management System: Challenges and Recommendations
by: Hansson, Per, et al.
Published: (2017)

Customer Relationship Management in scientific and research institutions
by: Jaromir Matulewicz
Published: (2013-12-01)

Avaliação da resistência ao trincamento de misturas asfálticas compostas por agregados miúdos com diferentes tamanhos máximos nominais
by: Reuber Arrais Freire, et al.
Published: (2014-11-01)

Optimizing CRM Readiness : Specifying a CRM Strategy for Volvo Penta
by: Johansson, Daniel, et al.
Published: (2011)

Mobile CRM (mCRM) : A CASE STUDY OF MOBILE CRM STRATEGIES
by: Shaikh, Rehan
Published: (2015)

APLIKASI e-CRM BERBASIS WEB PADA RUMAH SAKIT
by: Luthfie Hawari, et al.
Published: (2015-04-01)

Application of E-CRM in Salon Business in Increasing Loyalty and Service to Customers
by: Nur’Ahya Anisa, et al.
Published: (2020-04-01)

Strategi Customer Relationship Management (CRM) PT Angkasa Pura II (Persero)
by: Janiar Puspa Wildyaksanjani, et al.
Published: (2018-06-01)

CRM systems management and use : From retail stores perspective
by: Broman, Johanna, et al.
Published: (2017)

Luxury Customer Relationship Management : Customer loyalty through a luxury perspective
by: Lönnevik, Helena, et al.
Published: (2011)