Proposal of a Business Process Architecture (BPA) development method for supporting the transition of manufacturing companies into Product-Service System (PSS) providers
In order to stay competitive and to create value to their clients, manufacturing companies are engaging in a process called servitization, which consists in transforming their existing physical product offerings into integrated bundles of products and services, called Product-Service Systems (PS...
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| Language: | English |
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Universidade de São Paulo
2017
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| Online Access: | http://www.teses.usp.br/teses/disponiveis/18/18156/tde-08032017-112227/ |