Communication in devops

• Main Author: Diel, Elisa Costa
• Other Authors: Marczak, Sabrina
• Format: Others
• Language: English
• Published: Pontif?cia Universidade Cat?lica do Rio Grande do Sul 2018
• Subjects: DevOps; Communication; Communication Strategy; Communication Conditions; Empirical Study; Comunica??o; Estrat?gia de Comunica??o; Condi??es de Comunica??o; Estudo Emp?rico; CIENCIA DA COMPUTACAO::TEORIA DA COMPUTACAO
• Online Access: http://tede2.pucrs.br/tede2/handle/tede/8219

Submitted by PPG Ci?ncia da Computa??o ([e-mail]) on 2018-07-16T17:26:53Z No. of bitstreams: 1 ELISA COSTA DIEL_DIS.pdf: 2030569 bytes, checksum: 97dac6ad532e10d4b88caec8f69d282e (MD5) === Approved for entry into archive by Sheila Dias ([e-mail]) on 2018-07-23T11:12:32Z (GMT) No. of bitstreams: 1 ELISA COSTA DIEL_DIS.pdf: 2030569 bytes, checksum: 97dac6ad532e10d4b88caec8f69d282e (MD5) === Made available in DSpace on 2018-07-23T11:31:48Z (GMT). No. of bitstreams: 1 ELISA COSTA DIEL_DIS.pdf: 2030569 bytes, checksum: 97dac6ad532e10d4b88caec8f69d282e (MD5) Previous issue date: 2017-03-16 === Apesar de o ?gil buscar colabora??o com todos as partes envolvidas, a maioria dos projetos ?geis n?o extende essa colabora??o para o pessoal de opera??es. Problemas de comunica??o s?o um problema recorrente em equipes ?geis que tamb?m ? eminente na rela??o entre desenvolvedores e opera??es. Esta pesquisa visa compreender como a comunica??o acontece em DevOps a partir das percep??es dos praticantes. Para alcan?ar nosso objetivo, realizou-se uma Revis?o de Literatura sobre DevOps e Comunica??o, e conduziu-se um Estudo de Campo com dados qualitativos sendo coletados atrav?s de entrevistas. Os resultados indicam que hoje existem pelo menos tr?s configura??es diferentes de DevOps sendo aplicadas na ind?stria: profissionais Devs e Ops alocados na mesma equipe; uma equipe de DevOps com um conjunto de habilidades compartilhadas; e uma equipe separada de Dev e Ops trabalhando juntos. Apesar dessas configura??es, n?o foram encontradas nenhuma particularidade. Em resumo, os resultados indicam que os membros de equipes co-alocadas e multi-funcionais se comunicam melhor; ? importante trabalhar em conjunto e compartilhar conhecimentos t?cnicos; o poder de decis?o variar? de acordo com a situa??o enfrentada; entre outros. Nossas descobertas ajudam a diminuir a lacuna apontada por Erich, Amrit e Daneva entre Dev e Ops, avan?ando para uma melhor compreens?o de como profissionais DevOps colaboram, ajudando eles a melhorar suas pr?ticas de comunica??o em seu trabalho di?rio. === Even though agile actively seeks collaboration with all kinds of stakeholders, most agile projects do not extend toward the operations people. Issues in communication are a recurring issue in agile teams. Such issues are also eminent in the relationship between developers and operations. This study aims to understand how communication happens in DevOps from the perspective of practitioners. To achieve our goal, a Literature Review on DevOps and Communication was performed, and a Field Study was conducted with qualitative data being collected through interviews. Results revealed that today there are at least three different DevOps configurations being applied in the industry, being: Dev and Ops professionals allocated to the same team; a team of DevOps with a shared skill set; and a separate team of Dev and Ops working together. Despite the configurations, we did not find any particularities. In summary, results show that co-allocated and cross functional team members communicate better; it is important to work together as a single team and share technical knowledge; decision power changes based on the situation that is being faced; among others. Our findings help to narrow the gap pointed out by Erich, Amrit, and Daneva between Dev and Ops, moving towards a better understanding of how DevOps team collaborates by helping practitioners to improve their communication practices in their daily work.