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Previous issue date: 2018-01-16 === Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES === The present dissertation systematizes the path and the results of the research
developed during the Master's in Social Work in the Graduate Program of the
School of Humanities of PUCRS. The main purpose was to analyze the work
process and the conceptions of reception in health in the street space to identify
the perception of the professionals of the Street Clinic and the users of the
National Movement of Street Population (MNPR) in Porto Alegre to offer
subsidies for the effective reception of this population and their rights
guarantee. We start from the understanding of the critical dialectical method
and we used the mixed approach to analyze quantitative and qualitative data.
We used the technique of bibliographical and empirical research from the semi
structured interviews conducted with the subjects. Our research was made of
twelve (12) workers at the Street Clinic, which corresponds to a public service,
managed by the Porto Alegre City Hall and the fifteen (15) representatives of
the MNPR of the same municipality. The subjects of the study were defined by
sample of the intentional type and the data collected through interviews with six
(6) workers and four (4) members (representative) of the MNPR. It is possible to
affirm that the conception of health reception in the street space for workers is
intertwined with work process? strategies, based on SUS that guarantee the
access of this population to health and intersectoral services. These strategies
are entangled with active pursuit, approach, listening, welcoming, bonding,
trust, sensitivity, persistence, and others. About the users, conception doesn?t
pervade both the applicability and construction of this work process as for the
workers, but it happens through the perception and sense of who receives this
reception, and how this team reaches them all. The users show us perceptions
and meanings of being treated as human rights by this team, who respect their
ways of life and build relationships of affection and equality. === A presente disserta??o sistematiza o caminho e os resultados da pesquisa
desenvolvida durante a realiza??o do Mestrado em Servi?o Social no Programa
de P?s-Gradua??o da Escola de Humanidades da PUCRS, que teve por intuito
principal analisar o processo de trabalho e as concep??es de acolhimento em
sa?de no espa?o da rua, a fim de identificar a percep??o dos (das)
trabalhadores (as) do Consult?rio na Rua e dos (as) usu?rios (as)-
representantes do Movimento Nacional da Popula??o de Rua (MNPR) de Porto
Alegre para oferecer subs?dios para o efetivo acolhimento dessa popula??o e
sua garantia de direitos. Para realiza??o do estudo, partimos do entendimento
do m?todo dial?tico cr?tico e utilizamos o enfoque misto para an?lise de dados
quantitativos e qualitativos. Utilizamos a t?cnica de pesquisa bibliogr?fica e
emp?rica a partir das entrevistas semiestruturadas realizadas com os sujeitos.
O universo da nossa pesquisa foi retirado da totalidade de doze (12)
trabalhadores do Consult?rio na Rua, que corresponde a um servi?o p?blico,
gerenciado pela Prefeitura Municipal de Porto Alegre e dos quinze (15)
usu?rios (as) representantes do MNPR do mesmo munic?pio. Os sujeitos do
estudo foram definidos por amostra do tipo intencional e os dados coletados
atrav?s de entrevista com seis (6) trabalhadores (as) e quatro (4) integrantes
(usu?rio (a) representante) do MNPR. Ao concluir este estudo, ? poss?vel
afirmar que a concep??o de acolhimento em sa?de no espa?o da rua para os
trabalhadores ? entrela?ada por estrat?gias do processo de trabalho,
fundamentadas no SUS que garantam o acesso dessa popula??o aos servi?os
de sa?de e intersetoriais. Essas estrat?gias s?o emaranhadas com a busca
ativa, abordagem, escuta, acolhida, v?nculo, confian?a, sensibilidade,
persist?ncia, entre outros. Para os usu?rios a concep??o n?o perpassa tanto
pela aplicabilidade e constru??o desse processo de trabalho como para os
trabalhadores, mas transcorre pela percep??o e sentido de quem recebe esse
acolhimento, e de como essa equipe chega at? eles. Os usu?rios apresentam
percep??es e sentidos de serem tratados como seres humanos de direitos por
essa equipe, que respeitam seus modos de vida e constroem rela??es de afeto
e igualdade.
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