EXCELÊNCIA EM GESTÃO DA QUALIDADE EM UMA INSTITUIÇÃO FEDERAL DE ENSINO SUPERIOR: UM ESTUDO DE CASO NA UNIVERSIDADE FEDERAL DE SANTA MARIA
With the markets globalization, the modern administration tools and the excellence prizes in administration that look for better results, decrease of public expenses and improvement of quality in services rendered to the citizen. This research analyzes the administration of Santa Maria s Federal Uni...
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | Portuguese |
| Published: |
Universidade Federal de Santa Maria
2007
|
| Subjects: | |
| Online Access: | http://repositorio.ufsm.br/handle/1/8216 |