CLIMA ORGANIZACIONAL E QUALIDADE NOS SERVIÇOS EM UMA INSTITUIÇÃO DE ENSINO: UM ESTUDO DE CASO
In the sector of teaching, the search for the satisfaction of clients became the need of survival in the competitive market. In this scenario in constant change, the service organizations, specially the education one, need continuous improvement in their processes. The study presents important struc...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de Santa Maria
2008
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| Online Access: | http://repositorio.ufsm.br/handle/1/8035 |