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Previous issue date: 2015-05-20 === A aten??o para as quest?es de sa?de no envelhecimento tem aumentado e torna-se um desafio
para as pol?ticas p?blicas direcionadas ao idoso. Este estudo objetiva apreender as
Representa??es Sociais constru?das por idosos sobre o atendimento na Unidade de Sa?de da
Fam?lia. Trata-se de um estudo explorat?rio, subsidiado pela Teoria das Representa??es Sociais
de Moscovici. Foi realizado na Unidade de Sa?de da Fam?lia de Felipe Camar?o, localizado no
bairro de Felipe Camar?o no Munic?pio de Natal/RN-Brasil. Participaram da pesquisa cento e
dois idosos/as, atendidos pela Estrat?gia Sa?de da Fam?lia. O per?odo de coleta de dados
estendeu-se de julho a setembro de 2014. Os dados foram obtidos por meio do Teste de
Associa??o Livre de Palavras e Entrevista Semiestruturada, e analisados com o aux?lio do
software EVOC. As entrevistas foram realizadas com 20 idosos e submetidas ? An?lise de
Conte?do. A pesquisa teve a aprova??o do Comit? de ?tica em Pesquisa do Hospital
Universit?rio Onofre Lopes, sob o parecer 704.323. Foi poss?vel apreender conota??es
negativas em rela??o ao atendimento, relacionando-o como p?ssimo e desrespeitoso, sendo o
hor?rio limitado de atendimento, dificuldade para agendar consultas e exames e a infraestrutura
inadequada, os aspectos mais assinalados. Os idosos expressam satisfa??o quanto ao
atendimento m?dico, entretanto, eles entendem que ? preciso que todos os servi?os estejam
adequadamente integrados para um atendimento qualificado. As falas revelam que o
atendimento na unidade necessita implementar novas estrat?gias de acolhimento para que os
usu?rios participem mais de a??es educativas e de promo??o da sa?de. Assinala-se, a
necessidade da integralidade das a??es, do acolhimento, da escuta qualificada nos servi?os de
sa?de que possam contemplar os idosos que buscam o atendimento na unidade de sa?de da
fam?lia, sobressaindo assim os princ?pios do Sistema ?nico de Sa?de. === The attention to health issues in aging has increased and it becomes a challenge for public
policies directed to the elderly. This study aimed at learning the social representations built by
seniors about the service in the Family Health Unit. It is an exploratory study, funded by the
Theory of Social Representations of Moscovici. It was held at the Health Unit of the Family
Felipe Shrimp, located in the neighborhood Felipe Shrimp in the city of Natal / RN-Brazil. The
participants were one hundred and two elderly / as, served by the Family Health Strategy. The
data collection period was extended from July to September 2014. Data were collected through
the Word Free Association Test and Interview semi-structured, and analyzed with the help of
EVOC software. Interviews were conducted with 20 elderly and subjected to content analysis.
The research was approved by the Ethics Committee of the University Hospital Research
Onofre Lopes, in the opinion 704,323. It was possible to apprehend negative connotations
regarding attendance, listing it as bad and disrespectful, and the limited hours of service,
difficult to schedule appointments and tests and inadequate infrastructure, the most marked
aspects. Seniors express satisfaction with the medical care, however, they understand that it is
necessary that all services are properly integrated to a qualified service. The statements reveal
that the service in the drive needs to implement new strategies host for users to participate more
in educational and health promotion. It is noted, the need of integrated care, the host of qualified
hearing in the health services that they address the elderly seeking care at the clinic of the
family, so sticking to the principles of the Unified Health System.
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