Qualidade em serviços: foco no Modal Rodoviário de Cargas - um estudo de caso
Made available in DSpace on 2016-04-25T16:44:25Z (GMT). No. of bitstreams: 1 Ruthelle Maria de Carvalho Sousa.pdf: 1705637 bytes, checksum: 40ee748d18b6381dc131226330062975 (MD5) Previous issue date: 2011-10-25 === This dissertation presents an exploratory research and single case study, the compa...
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| Language: | Portuguese |
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Pontifícia Universidade Católica de São Paulo
2016
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| Online Access: | https://tede2.pucsp.br/handle/handle/1012 |