Um processo para a gestão de incidentes, apoiado por RBC e PLN e aderente ao CMMI para serviços (CMMI-SVC)
Made available in DSpace on 2019-03-29T23:42:41Z (GMT). No. of bitstreams: 0 Previous issue date: 2014-05-20 === IT Governance aims to help improve the planning and execution of services, reducing problems during the execution of tasks and raising the level of maturity of the company. Given the ma...
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| Language: | Portuguese |
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Universidade de Fortaleza
2014
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| Online Access: | https://uol.unifor.br/oul/ObraBdtdSiteTrazer.do?method=trazer&ns=true&obraCodigo=92617 http://dspace.unifor.br/handle/tede/92617 |