Organização e uso das bases de informação para o atendimento a clientes em call centers
=== This study opens the discussion on customer support service within the scope of Information Sciences and seeks to understand the phenomenon under the lens of Organization and Use of Information. To this end, its general objective is to analyze the informational process of customer support servi...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de Minas Gerais
2006
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| Online Access: | http://hdl.handle.net/1843/VALA-6T7QQE |