Indicadores de desempenho e competências em empresas de serviços: estudo de caso em dois hospitais da região metropolitana de Belo Horizonte
=== Service operations play na important role in the company. Therefore it is interesting to study the management of such organizations. However, the evaluation of effectiveness and efficiency in service companies are complex issues, which fall outside the standard of classical taylorism. This work...
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| Format: | Others |
| Language: | Portuguese |
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Universidade Federal de Minas Gerais
2009
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| Online Access: | http://hdl.handle.net/1843/MCBR-8ACKSD |