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Previous issue date: 2017-08-29 === This dissertation proposes and evaluates a method to improve the requirements elicitation
process, according to the needs identified in the business processes, and can support any process
of surveying customer needs. For this, gaps were sought in the traditional software development
processes and analyzed the points where Information Architecture could bring quality gains.
The main justification for improving the requirements elicitation process was the recognition
of the fact that traditional processes do not capture the full requirements of an application
context. The applicability of the proposed methodology was verified by means of an action
research with the requirements analysis of a software development company. In addition to the
effectiveness of the method, it was also verified improvements in the quality of information
previously collected by the revisitation to the client's environment. === A presente disserta????o prop??e e avalia um m??todo para aprimorar o processo de elicita????o de
requisitos, conforme as necessidades identificadas nos processos de neg??cio, podendo apoiar
qualquer processo de levantamento de necessidades de clientes. Para tanto, buscou-se lacunas
nos processos tradicionais de desenvolvimento de software e analisados os pontos em que a
Arquitetura da Informa????o pudesse trazer ganhos de qualidade. A principal justificativa para
aprimorar o processo de elicita????o de requisitos foi o reconhecimento do fato de que os
processos tradicionais n??o capturam a totalidade dos requisitos de um contexto de aplica????o. A
aplicabilidade da metodologia proposta foi verificada por meio de uma pesquisa-a????o junto a
analistas de requisitos de uma empresa de desenvolvimento de software. Al??m da efetividade
do m??todo, tamb??m foram verificadas melhorias na qualidade das informa????es anteriormente
colhidas pela revisita????o ao ambiente do cliente.
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