In Search of Communication Satisfaction at the State Bar of Georgia

• Main Author: Jones, Christopher Tyler
• Format: Others
• Published: Digital Archive @ GSU 2006
• Subjects: communication audit; organizational communication; communication analysis; employee communication surveys; job satisfaction; communication satisfaction; Communication
• Online Access: http://digitalarchive.gsu.edu/communication_theses/8; http://digitalarchive.gsu.edu/cgi/viewcontent.cgi?article=1007&context=communication_theses

It has long been established that “communication is of fundamental importance in the operation of all organizations, and a knowledge of the efficiency of the general communication system is vital to achieve high levels of organizational effectiveness” (Greenbaum, Clampitt, & Willihnganz, 1988, p. 245). With this in mind, over the past forty years many organizations have turned to communication audits to identify strategies to improve their organizations’ communication practices. One such organization is the State Bar of Georgia. Using Downs and Hazen’s (1977) Communication Satisfaction Questionnaire, this study assessed the health/effectiveness of the Bar’s formal and informal communication channels, identified problems and made recommendations for improvement. In addition to gaining a better understanding of the strengths and weaknesses of the Bar’s existing communication channels, the audit showed how communication practices at the Bar relate to employee job satisfaction.