Looking Back to Leap Forward: The Potential for E-Mediation at Work

• Main Authors: Parlamis, Jennifer D., Ebner, Noam, Mitchell, Lorianne D.
• Published: Digital Commons @ East Tennessee State University 2016
• Subjects: e-mediation; work; Management and Marketing
• Online Access: https://dc.etsu.edu/etsu-works/8303; https://doi.org/10.1007/978-3-319-42842-0_13

In this chapter, we provide an overview of the broad field of Online Dispute Resolution (ODR) so that we can set the stage for a more nuanced discussion of how e-mediation might contribute to dispute resolution mechanisms in the workplace. We discuss the context in which e-mediation has developed and grown, and consider non e-commerce uses for e-mediation such as the use of e-mediation in workplace conflicts. The primary aims of this chapter are (a) providing an overview of the ODR field and (b) provoking new and promising areas of expansion for e-mediation generally and in the workplace specifically. We propose several research avenues as well as suggestions for the application of e-mediation to online and on-ground workplace disputes based on relevant research. It is our hope that this chapter encourages further exploration and experimentation in the field of e-mediation at work.