On the Selection of Measures to Quantify Organisational Performance
In the last decade measuring a company´s performance exclusively financially has been heavily criticised. Consequently, different performance measurement systems including the Balanced Scorecard, the Performance Pyramid, and the Quantum Performance were developed, discussed and implemented in indust...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | English |
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Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden
2003
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| Online Access: | http://nbn-resolving.de/urn:nbn:de:swb:14-1060061708937-95847 http://nbn-resolving.de/urn:nbn:de:swb:14-1060061708937-95847 http://www.qucosa.de/fileadmin/data/qucosa/documents/1056/1060061708937-9584.pdf |
| Summary: | In the last decade measuring a company´s performance exclusively financially has been heavily criticised. Consequently, different performance measurement systems including the Balanced Scorecard, the Performance Pyramid, and the Quantum Performance were developed, discussed and implemented in industry. Besides the financial perspective, additional perspectives (e.g. customers, processes, employess, etc) have been considered. Organisational performance is assumed to be a multidimensional phenomenon today. Hence one important aspect of the discussion of several concepts of performance measurement has been the selection of the right measures. This paper focused the problemof measuring multidimensional organisational performance. Based on the multitask agency theory we enhanced the approaches of Holmstrom/milgrom and Austin by introducing extrinsic and intrinsic motivation, cost of measurement and uncertainty of measurement into the model. |
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