Price, Perceived Value and Customer Satisfaction: A Text-Based Econometric Analysis of Yelp! Reviews
We examine the antecedents of customer satisfaction in the restaurant sector, paying particular attention to perceived value and price level. Using Latent Dirichlet Allocation, we extract latent topics from the text of Yelp! reviews, then analyze the relationship between these topics and satisfactio...
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| Format: | Others |
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Scholarship @ Claremont
2015
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| Online Access: | http://scholarship.claremont.edu/scripps_theses/715 http://scholarship.claremont.edu/cgi/viewcontent.cgi?article=1634&context=scripps_theses |