女性BBS社群的衝突處理--從符擔性概念談PTT「站崗的女人」版集體合作溝通行為

• Main Authors: 王靜怡, Wang, Flora
• Language: 中文
• Published: 國立政治大學
• Subjects: 合作; 站崗; 符擔性; 溝通目的; 衝突處理; affordance; communication goals; conflict tackling; cooperation; girlfriends on guard
• Online Access: http://thesis.lib.nccu.edu.tw/cgi-bin/cdrfb3/gsweb.cgi?o=dstdcdr&i=sid=%22G0924510031%22.

本文研究者採取合作原則與符擔性理論的觀點，以在台灣特有的徵兵制度下形成的「站崗的女人」版面為田野，探究其使用者面對衝突事件時採取高度合作溝通行為的原因，其中特別關注在使用者最後決定採取高度合作溝通行為之前，她們如何思考自己與環境（社群／介面）以及她們與其他社群成員的關係。研究發現，「站崗的女人」版成員面對衝突時，並不尋求長足的討論並推衍出結論以解決該衝突凸顯的問題，而是採取情感取向的方式，求急切、快速地平息衝突；採取此溝通模式的過程中，她們透過文章與推文的文字感知到社群的溫馨氛圍，並修正自身的溝通方式，集體追求在短時間內平抑衝突以確保個人層次與社群層次溝通目的的存續。本研究並且發現，在她們的思考過程中，人際的因素比介面的物理因素影響其溝通行為更甚。 === This research aimed at taking an affordance perspective on the collective cooperative communication behavior of members of the GFonGuard discussion board amid conflicts in one of Taiwan’s most popular bulletin board systems (BBS). The researcher was most interested in the reasons behind the conflict tackling mode of members of the GFonGuard – an online community whose spaciotemporal peculiarity results from Taiwan’s compulsory military service – and how members of the community deliberate over their relations with the community/text-only medium and with other participants of the communication while deciding on how to tackle conflicts. The research found that members of the community sought to immediately quell the conflicts instead of seeking a lengthy discussion and a final resolution to the problems the conflicts highlighted. Throughout the deliberation process, the members perceived an amicable atmosphere via the choice of words and tone of articles on the discussion board. They modified their own communication style and pursued immediate appeasement of conflicts in an attempt to ensure the survival of their communication goals on the individual and community levels. The research also found that they were more concerned about “interpersonal” factors than about “medium” factors during their deliberation.