Writing under the gun : a multimodal analysis of technical trouble tickets as an itext genre
Based on a multimodal approach combining elements of ethnographic participant/observer methodology, rhetorical genre analysis, and corpus analysis, this study examines trouble ticket discourse as a genre of digital communication (IText), interpreting the findings through the lens of 18 months the au...
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| Format: | Others |
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2011
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| Online Access: | http://cardinalscholar.bsu.edu/handle/handle/178035 http://liblink.bsu.edu/uhtbin/catkey/1290972 |