| Summary: | Knowledge Management (KM) helps extend the knowledge of individuals or groups
across organisations in ways that directly affect performance. Further, it is a formalised
and integrated approach to identify and manage an organisation's knowledge assets.
The study is an exploratory investigation of the implementation of IT-based Knowledge
Management Systems. It is also a comparative study of the Kuwait and UK public
sectors with the specific aim of building a best practice model for KM implementation
in conjunction with IT. This includes examination of the relevant literature, a
comprehensive analysis of case studies of KM implementation in 91 organisations
presented in the literature, in order to arrive at the most critical factors of KM
implementation and their degree of criticality, and an exploratory survey of 68
organisations both in the UK and Kuwait relating to their experiences in implementing
initiatives such as KM and the role of IT in that process. In view of the intensive and
extensive data for interdependence relationships between variables, statistical
techniques were used, and in-depth studies of 16 leading organisations, to understand
how the KM implementation processes and the critical factors identified were addressed
and implemented.
This study identifies critical factors of success in KM domain that applicable to Kuwaiti
organisations. These factors were categorised under four different headings: (1)
Technology, (2) KM processes, (3) Change management, (4) Top management
commitment. A generic holistic model for effective KM implementation is proposed. === Kuwait Ministry of Interior.
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