| Summary: | Oman has adopted e-government services, but according to the United
Nations E-Government Development Index classification, such services are
not fully utilised. E-government classification of Oman shows a lack that
motivated this research. The aim is to provide a framework that can help the
Omani government to better implement e-government services. As a result,
Oman classification is expected to be improved. Such framework may also
help similar developing countries in implementing their e-government services.
This work aimed to address both; government and citizens prospective, also
aiming to help conducting a sold research a good implementable framework.
Therefore, an interview with 21 government participations from different
institutions was conducted followed by citizens that attracted 400 qualified
responses. The research process has led to the suggestion of using another
approach of e-government services, the unified e-services portals.
The outcomes of this research show; both government and citizens are in
favour of using unified definitions in portals. In addition, a proposed framework
is presented based on supported findings that is believed to better utilising e government services hence leading to improve ranking. It is also believed that
the UN assessing committees would benefit from the unified approach. Simply,
it unifies the definition of each service based on the published academic
definitions and work.
The evaluation of the proposed framework is outside this research and can be
addressed by a further research as recommended. Implementing the unified
approach portals is another front that attracts implementation and evaluation.
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