Supporting Support Engineers
The steady and uninterrupted availability of systems is essential for the mission of many companies and other organizations. This responsibility relies mostly upon support engineers, who are responsible to respond to incidents. Incident response is a unique type of task in software engineering, give...
| Main Author: | |
|---|---|
| Format: | Others |
| Published: |
BYU ScholarsArchive
2020
|
| Subjects: | |
| Online Access: | https://scholarsarchive.byu.edu/etd/8431 https://scholarsarchive.byu.edu/cgi/viewcontent.cgi?article=9431&context=etd |