A Team-based Approach to the Design and Development of a Customer Service Training Program for Deseret Mutual Benefit Administrators
This report describes the design and development processes used in creating a customer service training program for Deseret Mutual Benefit Administrators (DMBA) by three Instructional Psychology and Technology graduate students from Brigham Young University (the BYU design team). This paper reviews...
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| Format: | Others |
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BYU ScholarsArchive
2004
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| Online Access: | https://scholarsarchive.byu.edu/etd/9 https://scholarsarchive.byu.edu/cgi/viewcontent.cgi?article=1008&context=etd |