| Summary: | Expert systems are problem-solving programs that mimic the way human expert's reason. Expert systems have been developed by larger firms and businesses for a variety of applications. While only a few systems can be purchased, packages are available to enable those interested in developing their own. Expert systems are computer programs that use captured human knowledge to solve problems that ordinarily require human experts. They can be used by no experts as well as experts to improve problem solving capability and to provide assistance in areas such as auditing, tax, financial planning, as well as professional education. A chatterbot is a program, designed for the computer that is supposed to come off like it is a real person in a conversation. The idea of these programs is to give the user an assumption that the chatterbox is a real person, not a computer program. Current method used by UCTI is the manual way of employing marketing staff. There is no current system for this task. A new software called PO'C'DON will be developed. PO'C'DON is an expert system that is equipped with a knowledge base which specialises in the domain problem of courses provided by UCTI. The objective of PO'C'DON is to solve UCTI's problems in course information distribution. This report documents the development of the PO'C'DON (Pre-programmed Operating Coursebot Developed Only for Novices) expert system and is based on the Expert System Life Cycle (ESLC) methodology. Outcome of this report is to produce all the required software engineering technical documentation with the prototype of the system which has been implemented in UCTI.
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