Strategic management accounting and information technology competency on customer service process performance in local government agencies / Jamaliah Said ... [et al.]
The main objective of this study is to examine the effects of the adoption of Strategic Management Accounting (SMA) techniques and Information Technology (IT) competency on customer service process performance of Malaysian Local Government Agencies (LGA). Questionnaires were mailed to top managers o...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA Cawangan Selangor,
2012.
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| Subjects: | |
| Online Access: | Get fulltext View Fulltext in UiTM IR |