An Organisational Change Approach to Implementing IT Service Management
Although an increasing number of organisations implement the IT Infrastructure Library (ITIL) with the aim to improve Information Technology (IT) services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. Enterprise Resource Planning (ERP) and Bus...
| Main Authors: | , , |
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| Format: | Others |
| Published: |
ACIS,
2014-12-04T01:20:19Z.
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| Subjects: | |
| Online Access: | Get fulltext |